Return

  1. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you acquire the goods or on which a third party other than the carrier and indicated by you acquires the goods.
  2. To exercise the right of withdrawal from the contract, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement sent to the email address.
  3. All products must be returned in the original packaging. The package with the returned goods should include the order confirmation document and the completed return form.
  4. Products that are not eligible for return are those showing signs of use. Additionally, the condition for accepting the return of the product is the original, intact label.
  5. The money will be refunded by bank transfer to the account specified by the Customer within 14 working days from the day of receiving the returned goods.
  6. In the case of returning the goods, the only cost incurred by the Customer is the cost of delivering the package to our company address.

 

**Note:** Individuals purchasing the item for business purposes cannot avail themselves of the rights described above and are requested to additionally request the issuance of a VAT invoice.

Below is the address for returning the shipment:

MISS PEAR
ul. Zacisze 11
63-004 Gowarzewo
kontakt@misspear.pl

Complaints

  1. In case of any complaints, please contact our store to determine the further course of action.
  2. To expedite the complaint process, please send us a brief description of the defect and photos to our email address: kontakt@misspear.pl.
  3. The following are not subject to complaints:
    1. Products consumed in a natural manner.
    2. Products mechanically damaged (worn, torn, ripped, scratched, detached decorations, zipper, mesh, etc.).
    3. Products damaged due to lack or improper maintenance, washing at an inappropriate temperature, or as a result of improper use.

 

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